Terms and Conditions
Our website and visitation thereof are governed by these terms and conditions, which provide crucial information that you should carefully read.
Welcome to our website, owned and operated by TGDP LTD T/A The Diabolical Gift People (TDGP LTD). If you have any questions or concerns regarding these terms of use, or if you have feedback or complaints about our site, please don't hesitate to reach out to us. We value your input and are always happy to hear from our visitors. TDGP LTD reserve the right to make periodic changes to our Terms and Conditions where legal and market changes require us to update our policies. By agreeing to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy
1. Our Contract
To accept your order, we require full payment of the goods' total price. When you pay for the goods, you are offering to purchase them, and we will acknowledge your offer by dispatching the goods. Please note that our acceptance of your offer creates a legally binding agreement between us.
2. Order Acknowledgement
To process your order, we require your email address. We will promptly send you an email to acknowledge receipt of your order and to confirm the details. Please note that at this stage this correspondence is not a contract between us and does not yet constitute acceptance of your order.
3. Our Intellectual Property Rights
This website and its contents, including but not limited to copyright, are exclusively owned by TDGP LTD or licensed to us. Any use of this website or its content, including copying or storing them in part or whole, is strictly prohibited without our prior permission, except for personal, non-commercial use. Reposting, modifying re-production of any of our products or artwork packaging is prohibited.
We respect the Intellectual Property Rights of our own competitors and expect the same from them.
4. Content accuracy
We have exercised great care in creating the content of this website, specifically to ensure the accuracy of the quoted prices and the description of goods. Nevertheless, we will process orders only if there are no significant errors in the goods' descriptions or their advertised prices. Please note that any weights, dimensions, and capacities mentioned on this website are approximations and may not be exact.
5. Hacking, Viruses and Computer Damage
This website must not be misused by uploading malicious Trojans, Worms, Viruses or any other tools that may cause harm to this website, either directly or indirectly through our nominated server. We make every effort to ensure that this website is free from viruses. Nevertheless, we cannot assure that your use of this website or any linked websites will not harm your computer. It is your responsibility to ensure that you have the appropriate software and equipment to use the website. We shall not be liable for any loss or damage to computer equipment resulting from your use of this website, except in cases of negligence on our part.
6. Availability and Delivery
We reserve the right to accept or reject all orders based on availability. TDGP LTD may from time to time withdraw items due to disruption of supply or discontinuing the item for various possible reasons. We have the right to cancel any order that does not fall into the delivery areas we are able to send items to. In the event that the goods you have ordered are not currently in stock, we will reach out to you via email or phone with the details you have provided. You will have the choice to either wait for the item to come back into stock or to cancel your order with us. If any of the above conditions prevent us from processing your order, we will make you aware via email and promptly refund any funds charged to your credit/debit card, typically within 10 working days.
When you place an order, we will deliver the goods to the address provided by you during the checkout process. We ask that you ensure the accuracy of your delivery information to avoid any delays or failed deliveries.
We aim to deliver your order within a reasonable timeframe, usually within a few days from the date of order placement. However, in the unlikely event that the goods are not delivered within 30 days, we will offer a full refund. We take pride in our customer service, and we are committed to ensuring that you are satisfied with your purchase from us.
Once the goods are delivered to the address provided, it is the responsibility of the customer to ensure their safekeeping. We will not be held liable for any loss, damage, or destruction of goods that occurs after they have been delivered to/are owned by the customer. The goods are ‘owned’ by the customer once that have been delivered successfully.
7. Errors in ordering
Ordering errors can be rectified right up until, but not after the “Purchase” confirmation icon has been clicked. Any errors created thereafter must be resolved by contacting us here.
8. Our prices
The prices for the goods you order are clearly displayed on our website and include VAT at the current rates. We make every effort to ensure that the prices are accurate and up to date. However, if we are unable to fulfil your order for the specific goods at the indicated price, we will notify you by email. We will provide you with the option to purchase the goods at the price stated in the email and specify the period of time for which the offer or the price will be valid.
9. Payment
Once you place an order, we will charge your credit or debit card for the total amount due. Please ensure that you provide accurate payment details to avoid any delay in delivery. In the event that we are unable to receive full payment for the goods, we reserve the right to decline your order. Note that this will not affect any other Statutory rights we are entitled to.
10. Termination rights
Your attention is drawn to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 where you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods.
You are not obliged to give us any reason for cancelling your order and you will not need to pay any penalty as a consequence.
To cancel your order, please contact us.
11. Returns
If you have received the goods before you cancel your contract then you must send the goods back to our returns address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our returns address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).
11. Problems with goods
If you have any questions or complaints about the goods, please contact us by clicking here. We are obliged by law to provide goods that comply with this contract and meet the standards set out in the Consumer Rights Act 2015 (the Act). If you want to assert your legal right to return goods that do not conform with the Act, you can either send them back to us, or, if they are not suitable for shipping, allow us to pick them up from you. We will cover the cost of postage or collection.
12. Liability
Nothing in these terms and conditions is intended to limit any of your rights as a consumer under applicable law, or other statutory rights that cannot be excluded. As a consumer, you have certain rights, including legal rights (under the Act) relating to faulty or misrepresented products.
If you have not received your ordered goods within 30 days of the order date and you choose to cancel the order instead of rescheduling the delivery, we will refund you the full amount of your order.
Our liability is limited to losses that are a natural and foreseeable consequence of our breach of these terms and conditions. Our liability in connection with any faulty or defective product purchased through the TDGP LTD site, or in connection with a delivery failure is limited to issuing a replacement or refund as set out in these terms. We will not accept responsibility if we are unable to comply with our obligations due to something that you, or someone authorised by you, does or fails to do, or if it is as a consequence of events beyond our control.
We are not responsible for any losses related to your business, such as lost data, profits, revenues, or business interruption.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes our liability arising from death or personal injury resulting from our own negligence or purposeful misrepresentation.
13. Your personal data
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
14. Notices
Unless otherwise expressly stated in our terms and conditions, all notices sent to us from you must be in writing and sent to our main trading address below.
TDGP T/A The Diabolical Gift People
Unit 5 Cromer Hyde Farm
Lemsford
Welwyn Garden City
AL8 7XB
Our VAT Number is: GB 286057087 Our registered Company number is: 11102504
15. Complaints
TDGP LTD always endeavours to offer the highest quality merchandise to our valuable customers with a delivery service that is fast and reliable. Inevitably we do not live in a perfect world, so we invite our customers to contact us as soon as possible where a product or service has not met the high standard expected from us.
Click here to send us an email or write to us on the address shown just above.
16. Jurisdiction, applicable Law and language
If you are a consumer, the usage of this website, any content provided on it, and any resulting contract are all subject to the laws of England and Wales and will be interpreted accordingly. By entering into any such contract, all parties agree to be bound by the exclusive jurisdiction of the courts of England and Wales. Additionally, all contracts will be concluded in the English language.
17. Third party rights
This Agreement does not grant any rights to a third party, nor shall any third party be entitled to enforce any provisions of this Agreement.